Company ProfileComputer ComponentsSupportWarrantyContact Us

Our Special Support
Our USA Locations

Computer Components

General PC Issues
Products Related Issues

Terms & Conditions

What's New
Excess Inventory
Reseller Area
Contact Us


TERMS AND CONDITIONS OF SALES (Including Return Policy & Privacy Statement)

ACCEPTANCE: J.D. Research, Inc.'s acceptance of Buyer's orders is expressly conditioned on the following terms and conditions and J.D. Research, Inc. (hereafter known as "Seller") expressly  rejects any inconsistent terms and conditions of Buyer's purchase order.

SHIPMENT: Unless otherwise noted by Seller, shipment shall be F.O.B. origin.  Title to and risk of loss to products shall pass to Buyer upon delivery to common carrier.  Buyer is responsible for paying all shipping charges, special handling fees, custom's duties, insurance, and fines levied by state or federal authorities, as well as any additional charges on refused shipments.  Buyer must report in writing all shortages or discrepancies to Seller within twenty-four (24) hours of receipt of shipment. Otherwise, Buyer shall be deemed to accept the goods in satisfactory manner under the U.C.C.. All shortage or damages occurred during transit must be reported to the carrier immediately and Buyer disclaims any and all liability in connection with such losses.

LICENSES: Buyer shall be responsible for obtaining all import licenses and permits necessary for import into Buyer's or ultimate user's country from the point of origin. Seller shall not be responsible for any delays resulting from Licenses or letter of credit requirements.

PAYMENT TERMS: Invoices are due and payable in accordance with the terms stated on the face of the invoice. A finance charge of 1.5% per month will be added to past due accounts.  All reasonable costs and expenses (including attorney's and collection fees) incurred by Seller in collecting past due accounts shall be paid by Buyer.  Buyer agrees to pay a $20.00 charge for each of the returned checks.

LIMITED WARRANTY: Unless a shorter warranty period is stated on the face of the invoice, Seller warrants its products (except IC products, consumable products, and used products) to be free from defects in  materials and workmanship under normal use and service for a period of twelve (12) months from the date of invoice.  IC products (CPUs, memory chips, IrDA transceiver chips, etc.) carry a DOA and nonfunctional warranty of 21 days from the date of invoice. Services and installation labor carry a warranty of 30 days.  Consumable products are products that by usage, may deteriorate or change in size, function, performance, volume, quantity, or appearance, e.g., CDR, packaging material, paper, mouse pad, etc..  Consumable products and used products carry no warranty unless the warranty period and conditions are specifically stated on the face of the invoice.  Any damage to products due to usage under humid, smoky, or dusty environment, physical abuse, negligence, modification by any party other than the Seller, excessive or inadequate electrical power surges, or other irregularities or misuse shall void any warranty offered by the Seller.  All repairs or replacements performed according to this limited warranty shall be subject to this warranty for the remaining warranty period of the returned product. Except for the express warranties set forth above, Seller grants no other warranties, either expressed or implied, for the products, and disclaims all implied warranties, including those of merchantability, compatibility, and fitness for a particular purpose.  The warranties set forth above describe Buyer's sole and exclusive remedy and Seller's exclusive obligation with respect to a breach of warranty regarding the product.  In no event shall Seller be liable for any special, indirect, consequential incidental, or punitive damage, caused by breach of warranty, breach of contract, repudiation of contract, negligence, or otherwise. This limited warranty excludes all orders placed through web sites other than,, web sites.

RMA (Return Merchandise Authorization): All defective products must arrive at Seller's warehouse with a RMA number pre-assigned by Seller and a copy of Seller's invoice attached as proof of purchase, delivered during service business hours or freight prepaid.  Products/packages returned without a valid RMA number will be refused.  Seller shall, at its option, repair or replace the defective product after received at no cost in material and labor only.  Upon service completion, buyer is to schedule a time during Seller's designated service hours to pick up the repaired or replacement unit at his own expense.   Seller does not cross-ship products.  Seller reserves the right to refuse, withhold, suspend, or void RMA service to Buyer whose account balance is in arrears.  Seller is not responsible for accessories returned with defective products. A diagnosis fee of $25.00 will be assessed to Buyer for any claimed defective products where no problem is found or the problem can be solved by BIOS update.  A labor rate of $65.00 per hour plus parts used for repair will be charged to Buyer for out-of-warranty products or products defective from misuse, neglect, or improper environment.  Any claims for loss or damage in shipments must be made to the shipping carrier directly. RMA number is valid for 15 days after the date the number is assigned.  Buyer must arrange and pay for return and replacement freight.    Download RMA form 

CREDIT: Absolutely no credit will be issued for IC products, Memory modules, shipping charge, or special orders. 15% restocking fee of the invoice price will be charged on other products returned for credit after 5 days from the date of the invoice.  No credit will be given after 15 days from the date of the invoice.  Item returned for credit must be in its original condition and in its original packaging with all accessories and manuals in order for a credit to be issued.  Absolutely no refund will be given for any product under any circumstance.  Merchandise returned without an approved and valid Restocking Authorization number (RA number) will be refused and shipped back at customer's own cost.  RA number is valid for 10 days after the date the number is assigned.

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted at and  On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Telephone number
Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.  In particular, we do not re-distribute or sell personal information collected on our web server.

We use return email addresses to answer the email we receive and send order confirmations and order updates. Such addresses are not used for any other purpose and are not shared with outside parties.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To prevent unauthorized use of your credit card, we may request that you provide us with the name and telephone number of your credit card issuing bank. We may also request and even urge you put a shipping address as a temporary address on file with your credit card issuing bank. This protects you as an online shopper from having unauthorized persons use your credit card as well as prevents charge backs for us as an online merchant.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online as the result of your placing an order online by sending us an email or calling us directly. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. Or you may cancel your order and place it again online.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We will not disclose information, but verify it only.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please feel free to email or message us.

  Copyright and disclaimer 2005-2018  J.D.Research, Inc.