AND CONDITIONS OF SALES (Including Return Policy & Privacy Statement)
ACCEPTANCE: J.D. Research, Inc.'s acceptance of
Buyer's orders is expressly conditioned on the following terms and conditions
and J.D. Research, Inc. (hereafter known as "Seller") expressly rejects
any inconsistent terms and conditions of Buyer's purchase order.
SHIPMENT: Unless otherwise noted by Seller, shipment
shall be F.O.B. origin. Title to and risk of loss to products shall
pass to Buyer upon delivery to common carrier. Buyer is responsible
for paying all shipping charges, special handling fees, custom's duties,
insurance, and fines levied by state or federal authorities, as well as
any additional charges on refused shipments. Buyer must report in
writing all shortages or discrepancies to Seller within twenty-four (24)
hours of receipt of shipment. Otherwise, Buyer shall be deemed to accept
the goods in satisfactory manner under the U.C.C.. All shortage or damages
occurred during transit must be reported to the carrier immediately and
Buyer disclaims any and all liability in connection with such losses.
LICENSES: Buyer shall be responsible for obtaining
all import licenses and permits necessary for import into Buyer's or ultimate
user's country from the point of origin. Seller shall not be responsible
for any delays resulting from Licenses or letter of credit requirements.
PAYMENT TERMS: Invoices are due and payable in
accordance with the terms stated on the face of the invoice. A finance
charge of 1.5% per month will be added to past due accounts.
All reasonable costs and expenses (including attorney's and collection
fees) incurred by Seller in collecting past due accounts shall be paid
by Buyer. Buyer agrees to pay a $20.00 charge for each of the returned
LIMITED WARRANTY: Unless a shorter warranty period
is stated on the face of the invoice, Seller warrants its products (except
IC products, consumable products, and used products) to be free from defects
in materials and workmanship under normal use and service for a period
of twelve (12) months from the date of invoice. IC products (CPUs,
memory chips, IrDA transceiver chips, etc.) carry a DOA and nonfunctional
warranty of 21 days from the date of invoice. Services and installation
labor carry a warranty of 30 days. Consumable products are products
that by usage, may deteriorate or change in size, function, performance,
volume, quantity, or appearance, e.g., CDR, packaging material, paper,
mouse pad, etc.. Consumable products and used products carry no warranty
unless the warranty period and conditions are specifically stated on the
face of the invoice. Any damage to products due to usage under humid,
smoky, or dusty environment, physical abuse, negligence, modification by
any party other than the Seller, excessive or inadequate electrical power
surges, or other irregularities or misuse shall void any warranty offered
by the Seller. All repairs or replacements performed according to
this limited warranty shall be subject to this warranty for the remaining
warranty period of the returned product. Except for the express warranties
set forth above, Seller grants no other warranties, either expressed or
implied, for the products, and disclaims all implied warranties, including
those of merchantability, compatibility, and fitness for a particular purpose.
The warranties set forth above describe Buyer's sole and exclusive remedy
and Seller's exclusive obligation with respect to a breach of warranty
regarding the product. In no event shall Seller be liable for any
special, indirect, consequential incidental, or punitive damage, caused
by breach of warranty, breach of contract, repudiation of contract, negligence,
or otherwise. This limited warranty excludes all orders placed through web sites other than
www.jdresearch.com, www.sceusa.com, www.highpowersupply.com web sites.
RMA (Return Merchandise Authorization): All defective
products must arrive at Seller's warehouse with an RMA number pre-assigned
by Seller and a copy of Seller's invoice attached as proof of purchase,
freight prepaid, or the products will be refused. Seller shall, at
its option, repair or replace the defective product after received at no
cost in material and labor only. Seller does not cross-ship products.
Seller reserves the right to refuse, withhold, suspend, or void RMA service
to Buyer whose account balance is in arrears. Seller is not responsible
for accessaries returned with defective products. A flat fee of $25.00
plus freight will be assessed to Buyer for any claimed defective products
where no problem is found or the problem can be solved by BIOS update.
A labor rate of $65.00 per hour plus parts used for repair and return freight
will be charged to Buyer for out-of-warranty products or products defective
from misuse, neglect, or improper environment. Any claims for loss
or damage in shipments must be made to the shipping carrier directly. RMA
number is valid for 15 days after the date the number is assigned.
CREDIT: Absolutely no credit will be issued for
IC products, Memory modules, shipping charge, or special orders. 15% restocking
fee of the invoice price will be charged on other products returned for
credit after 5 days from the date of the invoice. No credit will
be given after 15 days from the date of the invoice. Item returned
for credit must be in its original condition and in its original packaging
with all accessories and manuals in order for a credit to be issued.
Absolutely no refund will be given for any product under any circumstance.
Merchandise returned without an approved and valid Restocking Authorization
number (RA number) will be refused and shipped back at customer's own cost.
RA number is valid for 10 days after the date the number is assigned.
- Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy
we provide this notice explaining our online information practices and the
choices you can make about the way your information is collected and used.
- The Information We Collect:
This notice applies to all information collected or submitted
at www.sceusa.com and www.jdresearch.com. On some pages, you can order products, make requests,
and register to receive materials. The types of personal information collected
at these pages are:
- Email address
- Telephone number
- Credit/Debit Card Information
- The Way We Use Information:
We use the information you provide about yourself when placing
an order only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when
placing an order only to ship the product and to confirm delivery. We do
not share this information with outside parties except to the extent necessary
to complete that order.
We use return email addresses to answer the email we receive
and send order confirmations and order updates. Such addresses are not used
for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones described
above without also providing you an opportunity to opt-out or otherwise prohibit
such unrelated uses.
- Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and
ensure the correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the information
we collect online.
To prevent unauthorized use of your credit card, we may request
that you provide us with the name and telephone number of your credit card
issuing bank. We may also request and even urge you put a shipping address
as a temporary address on file with your credit card issuing bank. This protects
you as an online shopper from having unauthorized persons use your credit
card as well as prevents charge backs for us as an online merchant.
- Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important.
For that reason, we never collect or maintain information at our website
from those we actually know are under 13, and no part of our website is structured
to attract anyone under 13.
- How You Can Access Or Correct Your Information
You can access all your personally identifiable information
that we collect online as the result of your placing an order online by sending
us an email or calling us directly. We use this procedure to better safeguard
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error. Or you may
cancel your order and place it again online.
To protect your privacy and security, we will also take reasonable
steps to verify your identity before granting access or making corrections.
We will not disclose information, but verify it only.
- How To Contact Us
Should you have other questions or concerns about these privacy
policies, please feel free to email us.